Terms & rental conditions

The parties & definitions

The lessor is Chaturanga E Rental LLP (trade name: ShareStation) (“ShareStation”, “we”). GSTIN 36AAAAA0000A1Z5. You (the lessee / customer) are the person whose phone placed the order. If you book for someone else, you remain jointly liable.

By creating an account, ticking accept at checkout, or paying, you agree to these terms, the Privacy Policy, and the rental PDF. You must be 18+ and competent under the Indian Contract Act, 1872. A minor may play only if a parent or guardian is the customer.

• Kit = everything on your pack slip / invoice (console, controllers, cables, discs, bag, lock and any addon).
• New replacement value = 100% of the current authorised-channel price of a brand-new equivalent item on the date we raise the charge, plus GST and logistics. No depreciation.
• Scheduled pickup / drop = a slot we confirm in the app or on WhatsApp. Anyone else at the door is unauthorised.

Nature and tenure of the rental

This is hire. Paying rent transfers usage rights only. Title stays with ShareStation until we scan the kit back in (or we transfer title in writing after you pay a total-loss invoice).

Tenure is the calendar span on the order (delivery day through pickup day). Time is of the essence for return. Early return does not auto-refund unused days. You may not assign or sublet the hire.

Account (this app)

Browsing does not require an account. Booking does. You register with a mobile number and a WhatsApp OTP.

You are responsible for the correctness of your name, phone, pin and KYC. False, borrowed or incomplete KYC can cancel the order, blacklist the number, and (if a kit is already out) trigger recovery at 100% new replacement.

Price, coupons & taxes

• The amount shown when you place the order is the rent for that booking (ShareStation day formula + GST as displayed + delivery if outside the free radius + COD surcharge if you chose pay-on-delivery).
• Surge, coupons and slots can change until the order is placed. We may void a coupon obtained by abuse or error and collect the difference.
• Zero security deposit on listed SKUs is not a cap on damage or replacement. Replacement invoices are extra and attract GST.

Payments

• Pay online (Razorpay) or pay on delivery only on the official ShareStation UPI / Razorpay page we send after drop.
• The bag stays locked until we mark paid or collected. The PIN is WhatsApped only then.
• Never pay, return, or give the PIN/OTP/ID/kit to the delivery person.
• Unpaid rent after delivery and unpaid replacement invoices are due immediately. After 7 days we may add interest at 18% per year and refuse further rentals.
• A chargeback, UPI dispute, or “I didn’t get the PIN” does not cancel rent or replacement once the kit has left our warehouse.

Delivery & pickup (Hyderabad)

• We deliver on your chosen date and slot to the pinned address. Quality is checked before dispatch (pack list + pre-out QA photos on this app). Those photos are evidence of outgoing condition.
• Inspect on receipt. WhatsApp visible damage within 2 hours with photos. After that window the kit is deemed accepted as delivered. Same unit for exchange is not guaranteed; no rent refund after a completed drop except where Indian consumer law forces one.
• Pickup is only on a ShareStation-scheduled slot (usually the day after rental end, or the 24-hour return window in the app). Doorstep pickup is free. Pack the full kit in the same bag and lock it with the same PIN. A rider who “came early” or is not on our sheet is not authorised — if you hand them the kit you still owe it.
• We wait about 15 minutes at the pin. If nobody is available we mark a failed attempt and reschedule. A second failed drop or pickup may be charged. Changing the address after pack may be refused or re-quoted.

What we do not promise

• Your TV, HDMI port, Wi-Fi, electricity or 4K/HDR setup. No refund if the kit works on our test but not on your display.
• Uninterrupted PlayStation Network, Xbox Live, or game servers. Complimentary subscription access (if any) is a loaned perk, not a sold product, and can be removed.
• A particular serial-numbered unit. We may swap an equivalent kit.

Digital accounts, games & lockouts

• Any PlayStation / Xbox / store login left on the kit is ours. Do not change its password, email, payment method or 2FA. Do not buy, gift or subscribe on it. If that account is banned, locked or billed because of you, you pay those charges and, if the kit is no longer rentable, 100% new replacement.
• You may add your own user. Sign out and remove your user, passcodes, family controls and cards before pickup.
• If we cannot power on or factory-reset the console because of your PIN, password or family lock, we may treat it as a total loss.
• Saves, trophies and downloads on your account are your responsibility. We may wipe the console after return. We are not liable for lost saves.

Damage, loss, theft — 100% new replacement (this replaces 70–90%)

You are the bailee. You are responsible for the kit from scan-out until we scan it back in. Zero deposit is a marketing convenience, not a cap on what you owe. Console street prices have risen sharply; the old sharestation.in rule of 70–90% of aged retail is withdrawn for all orders under these terms.

• Normal cosmetic wear from careful indoor use is not charged.
• Repairable damage (our call): actual repair cost + logistics (minimum ₹250). If we decide the unit is uneconomic to repair or no longer rentable, it is a total loss.
• Total loss, irreparable damage, theft, unexplained missing parts, jailbreak, or failure to return: you pay 100% of the new replacement value of that item — the current authorised-channel price of a brand-new equivalent console or accessory on the date we raise the charge — plus GST and logistics. No depreciation. No “used market” discount.
• ShareStation sets that figure from an official listing, a dealer quotation, a replacement we actually buy, or the goods-value on the SKU. Our written assessment is the billed amount. Title does not pass to you unless we confirm in writing after full payment.
• Missing controller, cable, disc, bag or lock is billed at 100% new replacement for that part, even if the console comes back.
• Seven calendar days after a missed or refused pickup (or any day we reasonably conclude the kit will not come back), we may treat it as lost and invoice 100% new replacement without waiting for an FIR. We may also file a police complaint in Hyderabad using your KYC.
• You cannot set off rent already paid against a replacement invoice. Damage invoices are due immediately. A chargeback, UPI “dispute”, or “the app was buggy” does not pause or cancel them.
• If you disagree with a damage bill, WhatsApp photos and a written objection within 48 hours. After that the invoice stands unless we agree otherwise in writing.

StationCover (optional)

StationCover is an optional paid waiver for accidental physical damage to the hired kit while it is in your possession (drops, spills you report immediately, cracked casing from a genuine accident). It is not insurance sold by an IRDAI insurer.

• Covered only if you paid for StationCover on that order and you report the accident on WhatsApp with photos before pickup.
• Never covered: loss, theft, unexplained missing, giving the kit to a third party, jailbreak, store purchases, account bans, TV/HDMI faults, or failing to return.
• We decide repair vs write-off. StationCover does not cap a total-loss invoice if the event is excluded.

KYC / verification

Orders pack only after KYC (PAN, photo ID, electricity bill, live selfie, GPS) is approved — by staff or high-confidence automated review. Incomplete or failed KYC can cancel the order; prepaid amounts are refunded in a few working days where we already collected money.

Cancellations, extensions & delays

Cancel before we pack and we will not charge rent. If an advance was taken we may refund as a credit note or UPI at our option. After pack starts, cancellation may be refused or charged a handling fee. We may cancel before delivery (stock, KYC, weather, safety); prepaid rent returns to source in 7–10 working days.

Extensions exist only if we confirm stock in writing (app or WhatsApp) and you pay extra rent first. Using the kit past the end date without a confirmed extension is a late return, not a free extra day.

Floods, bandh, curfew, extreme weather, network or power failure, or a third-party courier failure can delay drop or pickup. That is not an automatic full refund. We will rebook the slot.

Acceptable use of the site & app

Do not upload unlawful, infringing, or harmful content; do not attack the service; do not scrape or republish our photos and copy. Product photos and the ShareStation brand are our property. Console brands (PlayStation, Xbox, etc.) remain their owners’ — we are not affiliated.

Reviews and suggestions you post may be used by us for the service. Do not post defamatory statements about ShareStation.

Third parties & communications

We may fulfil delivery through third parties and will share only what they need. Links to other sites are not our responsibility.

By using the app you consent to WhatsApp (and, if needed, SMS/phone) for OTP, orders and KYC. Booking comms are not sent by email.

No leverage, no excuses

• You may not keep, hide or pawn the kit because of a complaint, refund request, KYC delay, payment argument or software bug.
• Giving the PIN, bag or kit to any person who is not on our scheduled pickup sheet is at your risk. You remain liable for 100% new replacement if it does not come back to us.
• Pre-out QA photos and post-in QA / return photos are primary evidence of condition. Our ops notes are business records.

Liability, indemnity, IP

The app and site are provided as-is. We do not guarantee uninterrupted access — especially during development. Nothing in this “dev” status reduces what you owe for rent, KYC or a missing/damaged kit.

To the extent allowed by law, ShareStation’s aggregate liability to you for a claim about the service is capped at the rental fee of that order (excluding delivery extras). This cap does not limit what you owe us for the kit.

You indemnify ShareStation, its operators and staff against claims, penalties and legal costs arising from your misuse of the kit, false KYC, chargebacks, or breach of these terms.

Do not copy our site/app content for commercial use. Confidential pricing, ops and customer lists stay confidential.

Recovery & law

These terms are governed by the laws of India. Courts at Ranga Reddy, Telangana have exclusive jurisdiction. Services are offered only for Hyderabad, India.

We may recover unpaid amounts through WhatsApp demand, a fresh payment link, collection, civil suit, and/or a police complaint for criminal breach of trust / theft of hired property. KYC documents may be used to identify you.

Grievance & consumer note

Grievance Officer: Amanchi Saikiran (Grievance Officer), support@sharestation.in, +91 8520944563 (8 AM – 8 PM IST). We aim to acknowledge in 48 hours and close ordinary complaints in 15 days.

Nothing here waives rights that cannot be waived under the Consumer Protection Act, 2019. Hire charges, KYC and replacement for a kit you lost or broke are still due.

Changes & entire agreement

We may amend these terms; the dated page on this app is the current version. Continued use after an update is acceptance. If you do not agree, do not book.

These terms, the Privacy Policy, your order summary, pack slip and the rental PDF we send on WhatsApp are the entire hire contract. WhatsApp messages to your registered number are notices. Headings are for reading only.

App rental terms (what we send on WhatsApp)

These match the PDF attached to your order confirmation.